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Frequently Asked Questions

If these don't answer your question, please contact us, we're here to help.

Where do you deliver to?

What is the minimum order amount?

Is there a delivery fee?

Why will I love Freshli?

What are the order cut off times for delivery, and what days do you deliver?

When do you deliver?

What are the order cut off times for pick up, and where do I pick up?

Some items are marked B-Grade, what does that mean?

I’d like to send a box of fruit and veg as a gift to someone, can I do that?

Is Freshli a subscription service?

Can I cancel or edit my order?

Do I need to be home to receive my delivery?

How do I quickly reorder?

Something was missing from my order, what do I do?

I have moved, can I change my delivery address?